1. Order Processing
－Orders are processed and shipped on business days only (Hong Kong time Monday to Friday, excluding Hong Kong public holidays).
－Orders with standard delivery service are processed within 2 – 3 business days.
－Orders placed on non-business days will be processed on the following business day.
－An order can only be delivered to one address. If customer requires the goods to be sent to multiple addresses, please place a separate order for each address.

2. Domestic Delivery
i. SF Express Locker (Paid by Receiver)
－The phone number provided should be able to receive SMS notifications.
－Under normal circumstances, shipment will arrive at the shipping address in 2-3 business days. Customer will receive an SMS notification with the locker PIN upon delivery.
－Customers can go to the designated locker and enter the locker PIN to pick up the goods.
－The item must be picked up within 48 hours of SMS notification. Should there be any difficulties, please directly contact SF Express Customer Service Hotline at (852) 2730 0273.
－For parcel collected from SF Lockers after the first 48 hours upon the system initiating parcel collection SMS message, an accumulative fee will be charged by SF Express for every 24-hour as a unit thereafter. SF Express may update charges and Terms Conditions, please visit SF Express official website or contact SF customer service hotline for details.

ii. Standard delivery service (Paid by Receiver)

－Standard delivery service is available for areas including Hong Kong Island, Kowloon, New Territories, the outlying islands.
－P.O Box is not accepted as shipping address.
－ Note: If the delivery address is Warehouse, Logistics Center, Airport, Terminal, Wan Chai Convention and Exhibition Center, AsiaWorld-Expo, etc., a surcharge will be imposed by SF Express, please visit SF Express official website or contact SF customer service hotline for details.

Under normal circumstances, the shipment will arrive at the shipping address in 2-3 business days. For remote areas in Hong Kong, delivery may require an additional 3-4 business days.

If the tracking information for your package has confirmed the delivery but you are unable to locate the delivered package, you may:
－check with your neighbors or family members;
－check with the security guard/building managers of your residence;
－check with the delivery company

3. Order Cancellations
Once an order is confirmed, we regret that it cannot be changed or cancelled.

4. Return and Exchange Policy
Goods cannot be returned or exchanged once they are shipped out.